Refund policy

 

 

 

MVP Grading – Refund & Cancellation Policy

Last updated: September 2026

1. Nature of Our Service

MVP Grading provides professional card grading and authentication services. Because our services involve skilled labour, assessment, and the issuing of a graded result, different terms apply compared to physical product purchases.

2. Cancellations Before Grading Begins

You may cancel your order and receive a full refund if your cancellation request is submitted before your cards have entered the grading queue. To request a cancellation, contact us at admin@mvpgrading.com with your order number as soon as possible after placing your order. Once your submission has been received at our facility and logged into our system, cancellation may no longer be available.

3. No Refunds After Grading Has Commenced

Once grading has begun, no refund or cancellation is available. This applies regardless of the grade assigned. By submitting cards for grading, you acknowledge that the outcome of the grading process is an independent professional assessment and is not guaranteed to meet any particular expectation.

4. Dissatisfaction with a Grading Result

MVP Grading issues grades based on industry-standard criteria applied by our assessors. We do not offer refunds or re-grades solely on the basis of disagreement with a grading result. If you believe a material error has been made in the assessment (e.g. the wrong card was graded, or an obvious flaw was overlooked in a way inconsistent with our stated criteria), please contact us within 5 days of receiving your submission. We will review the concern and, at our discretion, may offer a complimentary re-assessment.

5. Service Errors by MVP Grading

If we make a verifiable error — such as grading the wrong card, losing a card during processing, or returning a card that has been damaged while in our care — we will work with you to resolve the issue fairly. Remedies may include a re-grade, store credit, or compensation up to the declared value of the card at submission. We strongly recommend declaring an accurate replacement value for each card at the time of submission. Our liability is limited to the declared value provided at submission.

6. Damage in Transit

Inbound (cards sent to us): MVP Grading is not responsible for damage that occurs during transit to our facility. We recommend using tracked, insured postage appropriate for the value of your cards.

Outbound (cards returned to you): We take care in packaging all returned submissions. If your cards arrive damaged and the damage is attributable to inadequate packaging on our part, please contact us within 5 days of delivery with photos. We will assess each case individually.

7. Return Shipping

Return shipping costs are charged separately from your service fee. If a resubmission is required due to a service error on our part, return shipping will be covered by MVP Grading.

8. Turnaround Times

Estimated turnaround times are provided as a guide only and are not guaranteed. Delays due to volume, public holidays, or circumstances outside our control do not entitle a customer to a refund or cancellation.

9. Contact Us

• Email: admin@mvpgrading.com
• Website: mvpgrading.com
• Response time: We aim to respond within 5 business days.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@mvpgrading.com.